I'm a participant

• How to join a community?

  There are two types of communities, public communities, and private communities. Both types of community offer challenges. Public communities are communities related to a specific region. You can find them in the "Communities" tab and join them directly from the application and the website. Only the kilometers traveled within the region will be taken into account. Private communities, on the other hand, are communities created by associations, businesses, and even by usersPopular

• Is it possible to import trip statistics from a third-party application?

  "We do not offer a direct connection with GPS watches or other recording applications (Strava, garmin...). But you can import a GPX file to record your trips/statistics on Geovelo. Tracks are taken into account in the challenge if the file is imported within 48 hours of the track being recorded. If a piece of track has been detected with Geovelo, in parallel to your recording from theFew readers

• I'm a cyclist, how can I participate?

  The participant (if he/she doesn't have an account) will have to register to Geovelo, either from the website or from the application. He/she can then join the desired community(ies) using the invitation link or a QR Code, depending on what your entity has set up. Then all you have to do is pedal! Remember to save your journeys! You'll automatically save all the routes you've taken via navigation. Otherwise, if you just want to record your km without navigation, click on the manuFew readers

• Why isn't my imported journey taken into account in the challenge?

  In the event of a problem importing your gpx tracks, we invite you to check the following criteria, which we have put in place to prevent the abusive import of tracks for the challenge: your track is less than 150 kilometers long your track lasts less than 12 hours you import your track less than 48 hours after completing the route you joined the group before carrying out the activity If your gpx track is not taken into account in the challenge, it's probably because one of tFew readers

• I'm having trouble importing my GPX

  In the case of a problem importing your gpx tracks, please check the following three criteria, which we have put in place to prevent the improper import of tracks as part of the challenge: your track is less than 150 kilometers long your track lasts less than 12 hours you import your track less than 48 hours after having completed the trip. If you import a track, make sure you don't have a geovelo track over the same period as your gpx track. If your gpx track is not taken into accountFew readers

• How do I leave a community?

  To leave a community : From the application: Choose the Communities tab Select the desired community Scroll down the page and choose Exit community. From the website: Log in to your profile Click on My profile Choose the Communities tab Click on the desired community Click on the three dots next to the Send an invitation button Choose Leave communityFew readers

• Why are my kilometers not displayed in my challenge?

  There's a time lag between recording your journeys on the application and their inclusion in the challenge. Feel free to reload your challenge page to update, by sliding the screen down.Few readers

• How do I make sure my journey is properly counted in a challenge?

  To make sure your journey is taken into account: Be a member of the community 👍 First of all, make sure you're registered for the challenge in question! Routes completed before joining the community are not taken into account. if you are a member of a public challenge Make sure that part of the journey has been completed on the territory in question. Register your journey It is necessary to record the journey (either via 'classic recording' or 'activity detection', or wFew readers

• Can I participate in several challenges?

  Yes, it's possible to join several communities, and thus contribute to several Challenges. Example: I sign up for my company's community, my association's community, my home town's community, and the community of the town where I'm going on vacation in May...Few readers

I'm administrator

• Can I be administrator of several communities?

  It is possible to be the administrator of several challenges. You can request the creation of a challenge for your company, your association or a private group with the same email address linked to a Geovelo account.Few readers

• How can I invite users to join my community?

  For "private" communities (employers, associations, etc.) At the end of your community's registration, a link will be sent to you. It's up to you to pass it on to users so they can register, or to give them the community code. For public communities (cities, regions, etc.) You can communicate the access code on your social networks and communications tools. Users can also easily find your community by going to the list of communities on the application.Few readers

• How can you promote the challenge to your community?

  To promote your challenge you can which is accessible from your account, by choosing the ""community"" tab then ""send an invitation"". You can also promote your participation on social networks! Don't forget to sign in. You can also generate a QR code. To do so, search for ""qr code generator"" on the browser of your choice, and you'll see several proposals. Choose one, then paste the invitation link, click on ""generate"" and you'll be ableFew readers

• My company has several sites. How do I register them all?

  You can either Create a single challenge for all employees Create a general "Company" challenge and create a challenge for each site. Employees will then be able to register for both challenges.Few readers

• How to become a community administrator?

  "Reasons why we can change the administrator of a group : If you created an account expressly for the creation of a community and have not used it since, this account may have been deleted. This is for data protection reasons. If the person who created the community has left the entity and his or her account is no longer accessible. Don't worry! For your account to be added as a community administrator, you'll need to : Create an account on our geovelo.app website with the desired eFew readers

• I'm admin How can I get in touch with the participants of my challenge?

  By clicking on "more details" for a monthly challenge, you'll get a new page with the data and rankings for that particular challenge. On the right-hand side of the "Ranking" frame you'll see two pictograms, one for sharing and one for contacting. To contact a participant, click on the dialogue bubble then select the participants to be contacted. We'll send them a contact request, and if the user agrees to be put in touch with you, they'll be able to write to you directly. UndFew readers

Other questions

• How do I create a Geovelo community?

  A delay of 24 to 48 hours may occur before the creation is validated . What is a community? Geovelo communities make cycling more fun by bringing together cyclists from the same region or entity (companies, associations, etc.). By offering them regular challenges. The two types of community There are two types of community: Private communities (companies, associations, etc.): All kilometres travelled from the date you joined the group are counted. Public communitiesFew readers

• What are the different types of challenge?

  Here's how the different types of challenge work Journeys taken into account All journeys of more than 500 meters that you make with the Geovelo application will be taken into account.To ensure that they appear in your statistics and are taken into account in the challenges, several solutions are possible. They can be : Carried out by launching navigation with the Geovelo app;* Recorded using the manual recording button on the Geovelo app home screen;* Detected by the "Automatic recordinFew readers

• A participant with abusive mileage during a challenge?

  You think a user has an abusive number of km in a challenge? We know it can happen! (whether it's a registration problem or abuse by a user). If you notice that a user is in first place with an excessive number of kilometers, please write to us at support@geovelo.fr, indicating : User name The name of the community/challenge We'll investigate! If you think you have too many km in your own statistics, please delete the track. Remember that you can now import a gpx file to add tFew readers